List of errors

Common errors

CodeMessageNotes
2The job can not be modified.Only jobs with status incomplete or ready can be modified.
5Empty or invalid file received.The remote or locally uploaded file was empty or corrupted. Please try again.
34The total inputs' file size for a conversion has been exceeded and your file discarded.If you need more power, please upgrade your contract.
CodeMessageNotes
1The file could not be downloaded. We are unable to resolve the host address or the host is unreachable.
10We are not authorized to download Youtube videos.
11We are not authorized to download metadata from the provided URL.
12We are not authorized to download embedded contents from the provided URL.
13The file specified was not found.Specific for cloud services.
15The server where we wanted to download the file is currently not available.Specific for Amazon S3.
16We cannot download the file, are you sure the specified region is the one of your bucket?Specific for Amazon S3.
17File not found, reasons for this error could be: bucket has incorrect permissions, you sent invalid credentials, or the file is really not there.Specific for Amazon S3.
18The token is invalid or has expired.Specific for Amazon S3.
19We could not connect to google cloud, are you sure that all credentials are correct?Specific for Google Cloud.
20We could not connect to azure, are you sure that all credentials are correct?Specific for Azure.
21The specified file was not found.Specific for Azure.
22There was an error that we could not recover, if this problem persists please contact support.Specific for Azure.
23The specified container does not exist.Specific for Azure.
24Azure could not authenticate the request, make sure that your accountkey credential is valid.Specific for Azure.
25Could not connect to FTP server, are you sure all connection parameters and credentials are correct?Specific for remote FTP download.
26There was an error that we could not recover, if this problem persists please contact support.Specific for remote FTP download.
27Could not login to the FTP server with the given credentials, are the credentials correct?Specific for remote FTP download.
28The FTP host cannot be resolved, are you sure it is correct?Specific for remote FTP download.
29The file specified was not found in the FTP server.Specific for remote FTP download.
33The file cannot be downloaded. Unknown input_id or missing credentials.
50The file could not be downloaded by our servers. You do not have permissions to convert files of this size. Please upgrade your account.
51The file could not be downloaded by our servers, because the host answered: Daily Limit for Unauthenticated Use Exceeded.
52The file could not be downloaded by our servers, because the host answered: The download quota for this file has been exceeded.
401The file could not be downloaded by our servers, because a password has been requested to access the data.
402The file could not be downloaded by our servers, because a payment was required.
403The file could not be downloaded by our servers, because a password has been requested to access the data.
404The file could not be downloaded by our servers. Please verify the link you have provided.
408The file could not be downloaded by our servers, because the remote server timed out.
410The file could not be downloaded by our servers, because the link you have provided does not exists anymore.
413The file could not be downloaded by our servers, because the file size is too big.
414The file could not be downloaded by our servers, because the URI you have provided it is too long.
429The file could not be downloaded by our servers, because the remote server is too busy. Please try again later.
451The file could not be downloaded by our servers, because the remote resource it is unavailable for legal reasons.
500The server where we wanted to download the file is currently not available.
503The file could not be downloaded. We are unable to resolve the host address or the host is unreachable.
504The file could not be downloaded by our servers, because the remote server timed out.
509The file could not be downloaded by our servers, because the remote server reached its bandwidth limit. Please try again later.
511The file could not be downloaded by our servers, because a network authentication is required to reach the requested resource.
CodeMessageNotes
19We cannot upload the file, are you sure the specified region is the one of your bucket?Specific for Amazon S3.
20The server where we wanted to upload the file is currently not available.Specific for Amazon S3.
21A file with this name already exists in the cloud storage.
22Problem uploading file to cloud storage, if this problem persists, please contact support.
23We could not connect to azure, are you sure that all credentials are correct?Specific for Azure.
24Problem uploading file to cloud storage, if this problem persists, please contact support.Specific for Azure.
25There was an error that we could not recover, if this problem persists please contact support.Specific for Azure.
26Azure could not authenticate the request, make sure that your accountkey credential is valid.Specific for Azure.
27The specified container does not exist.Specific for Azure.
28Please make sure that all the parameters required for this operation are correct, check the api documentation.The JSON you sent to us is wrong or is missing important data.
29Could not connect to FTP server, are you sure all connection parameters and credentials are correct?Specific for remote FTP upload.
30There was an error that we could not recover, if this problem persists please contact support.Specific for remote FTP upload.
31Could not login to the FTP server with the given credentials, are the credentials correct?Specific for remote FTP upload.
32The FTP host cannot be resolved, are you sure it is correct?Specific for remote FTP upload.
CodeMessageNotes
3You reached maximum allowed file size in upload.You cannot convert the file because it is too big. You need to upgrade your contract.
4The job input limit has been reached.The job cannot accept more inputs for your kind of contract.
6Problem uploading file.
7Job not found.
8Problem uploading file: Unsupported Content-Range header.You are not using the correct header for chunk upload.
CodeMessageNotes
6000There has been an error converting your file.Default conversion error code. We are not able to tell more. Please send us a ticket request.
6001Your file is DRM protected and we therefore are not allowed to convert it.
6002The file is password protected. Please, provide the password.
6003The file can not be converted because the bitrate is set too low. Please set a higher bitrate or, in case you are converting a video, reduce the frame rate or decrease width and height of the video.
6004Unfortunately we can not convert your file yet from your source file format to this target file format.If you feel that this format should be added, please let us know!
6005Your file is missing important meta data and we therefore can not convert it.E.g. the moov atom is missing.
6006The files inside an archive must be of the same type.E.g. you sent a ZIP with both JPGs and PNGs inside.
6007To crop an image you have to specify a value for ALL of the followings: crop_origin_x, crop_origin_y, crop_width, crop_height.
6008To specify a custom page size, ALL of the following parameters must have a valid value: custom_page_size_width, custom_page_size_height, custom_page_size_unit.
6009Out of range pages for the requested conversion. Please, check that the passed page numbers in the parameters are within the document limits.
6010Not enough data to start the conversion. Please, check all the parameters.
6011We are not able to use the provided password to decrypt the file.
6012There was a temporary error with your conversion. Please try again later.We had a problem on our side. Normally it is auto fixed in a few seconds.
6013To crop a video you have to specify a value for ALL of the followings: crop_origin_x, crop_origin_y, crop_width, crop_height.

results matching ""

    No results matching ""